1. Definitions

• “RML,” “we,” “our,” or “us” – Relationship Marketing Institute, the course provider.
• “Course” – The Relationship Marketing Launchpad online programme, its community spaces, and any related assets.
• “Learner,” “you,” or “your” – The natural or legal person purchasing access to the Course.
• “Modules” – Individual units of Course content released on a drip-feed schedule.

2. Licence & Access

1. On successful payment we grant you a non-exclusive, non-transferable, revocable license to access the Course for your own business or personal use.
2. Drip schedule.
   • Modules 1-3 unlock automatically at weekly intervals after enrolment.
   • From Module 4 onward, you must (a) mark all lessons complete and (b) upload required homework via the learning portal to unlock the next module.
3. You have one additional week (“grace week”) after each module’s release to meet the completion criteria.
4. Suspension. If requirements are not met by the end of the grace week we may suspend community access and block future modules. We will email re-engagement prompts at months 3, 6, and 12. If the account is still inactive 12 months after suspension, access terminates permanently.
5. Refund recipients (see § 5) keep lifetime access to all modules unlocked before their refund was processed.

3. Payment Terms

• All prices are stated in Euro (EUR) and include VAT where applicable.
• Transactions are processed securely through PayPal; we do not store card numbers (§ 8).
• Failed or reversed payments may lead to immediate suspension.

4. Course Conduct

You agree not to:
a. share login credentials or redistribute Course materials;
b. attempt to bypass the drip-feed schedule;
c. post unlawful, harassing, or promotional content in the community.
Breach may result in suspension or termination without refund beyond the guarantees in § 5.

5. Refunds & Guarantees

We offer two contractual guarantees that supplement (and do not restrict) your statutory consumer rights:

5.1 30-Day Money-Back Guarantee (No Questions Asked)

• To cancel, email refund@rmlaunchpad.com within 30 days of purchase from the address used at checkout.
• We will issue a full refund to the original payment method.
• Access to Modules 1-3 and the private community will be revoked.

5.2 Results-Based Guarantee

• Upon completing every module and its required tasks, we guarantee that you will secure at least four (4) new customers and one (1) new partner in the 30 days following course completion.
• If you do not achieve this, email Refund@rmlaunchpad.com within 60 days after finishing the course and attach the official KPI tracker provided in the portal.
• Once verified, we will refund 100 % of your course fee to the original payment method.
• You will retain access to all unlocked modules; community access will be withdrawn.

6. Intellectual Property

All videos, workbooks, templates, and trademarks are our property or licensed to us. Reproducing, reselling, or distributing any part of the Course without written consent is prohibited (§ 2 licences content for individual use only)

7. Disclaimers

1. Educational purpose. The Course provides general marketing education; it is not personalised legal, financial, or tax advice.
2. Results vary. While the Course includes a performance guarantee (§ 5.B), individual outcomes depend on many factors beyond our control.
3. No warranties. Except as expressly stated, the Course is provided “as-is” and “as-available,” without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law.

8. Data Protection & Privacy

We collect your name, email, progress metrics, and IP address to deliver the Course, enforce these Terms, and comply with legal obligations. Processing is based on contract performance and legitimate interest. For EU residents, we adhere to the GDPR; see our [Privacy Notice] for full details. Payment data is handled solely by PayPal; we never see or store your full card number

9. Limited Support

The Course is self-paced. Live technical or strategic support is not included. For refund-related questions email Refund@rmlaunchpad.com only; other enquiries may not receive a response.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any claim arising out of or relating to the Course or these Terms shall not exceed the amount you paid for the Course. We are not liable for indirect, incidental, or consequential damages.

11. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., internet outages, strikes, government restrictions).

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be emailed to you at least 7 days before they take effect. Continued use of the Course after the effective date constitutes acceptance.

13. Governing Law & Dispute Resolution

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Bulgaria.

Relationship Marketing Institute is incorporated and operates in Bulgaria, and the Course is marketed exclusively to customers located in the United Kingdom.

We do not operate an internal dispute-resolution scheme. Any claim or dispute must be brought before the competent courts of Sofia, Bulgaria, unless mandatory consumer-protection rules grant you the right to litigate in your home forum.

14. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

15. Entire Agreement

These Terms, together with our Privacy Notice and any order-form details, constitute the entire agreement between you and us and supersede all prior understandings.